Your Trusted Dynamics 365 CRM Partner Edmonton | Catapult
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Dynamics 365 CRM Partner for Your Edmonton Business

Small and medium sized businesses in Edmonton trust Catapult to empower their organizations to work smarter and more efficiently with Microsoft Dynamics 365’s CRM business solutions. Partnering with Catapult not only gives you access to flawless implementation, but to extensive support, system administration, and more.

“I find Catapult to be like us—very service orientated which is why it’s a good fit. They understand that they’re in a service business and that there is going to be an expectation for them to provide us with professional services as well as good results. Catapult understands and lives up to that.”

– Shane Barnaby, Applications Manager, Township of Langley

Your Edmonton CRM Partner

Choosing a Microsoft Dynamics 365 CRM implementation partner that is right for your company is crucial to your ongoing success and scalability. Catapult tailors Microsoft Dynamics 365 CRM to fit your organization’s individual requirements by building an understanding of your existing processes and challenges and mapping them to solution capabilities. Our expert consultants provide ongoing training and troubleshooting to deliver peace of mind and ease of use.

With Catapult as your Dynamics 365 partner, you’ll have access to our entire suite of services, including:

On-boarding and implementation

On-demand training

Access to Microsoft Dynamics 365 expert consultants

Post go-live end user coaching

Post go-live solution refinement and Hypercare support

System administration

Unlimited responsive training

New-hire training

Refresher training

Microsoft Dynamics 365 CRM Capabilities

As Edmonton’s trusted Microsoft Dynamics 365 partner, Catapult provides small and medium sized business with implementation, consulting, and training to ensure that you are getting the most out of Dynamics 365 CRM. We are passionate about empowering companies to grow and thrive with the help of our ongoing training and smart business solutions that scale with your organization.

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With Catapult’s implementation and support services, your company will benefit from:

  • Ensuring that your team is always up-to-date on CRM capabilities with end-user coaching and solution refinement
  • Having Catapult’s team take care of all system administration tasks, including user management, licensing, and duplicate detection
  • On-demand, role-based training for staff as required
  • The latest CRM features tested and upgraded as they roll out by Catapult’s subject matter experts
  • Unlimited assistance from Catapult’s experts, who are always ready to answer your questions
  • Ongoing collaboration and solution reviews with Catapult’s experts to ensure CRM processes are able to scale with your business growth

For more information about how Catapult and Microsoft Dynamics 365 can move your business forward, get in touch to schedule a free discovery session. During this call, we will discuss your business needs, key requirements, priorities, and desired business outcomes, and give you a deeper understanding of the capabilities that Dynamics 365 CRM can offer.

Dynamics 365 Sales

Optimize and streamline sales processes and close more deals with Dynamics 365 Sales. This app assists businesses in creating more successful sales procedures that utilize Dynamics automations that save your sales team’s time.

Microsoft Dynamics 365 Sales will empower you to:

  • Easily organize and track contracts, accounts, and the sales funnel
  • Create a streamlined  sales process that results in more closed deals
  • Ensure a consistent customer experience by creating a standardized sales procedures
  • Save time with automated processes that identify and nurtures your most qualified leads
  • Easily manage and edit your opportunities, quotes, and more
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Dynamics 365 Marketing

Enhance your marketing campaigns with Microsoft Dynamics 365’s innovative digital marketing solution. Streamline processes, build engaging campaigns that boost conversion rates, and make better, data-driven decisions. With Microsoft Dynamics 365 Marketing, you can:

Use AI-driven recommendations to improve email campaigns

Automatically send custom workflows triggered by customer signals using Power Automate

Use built-in privacy, security, and governance tools to guarantee General Data Protection Regulation (GDPR) compliance

Streamline campaigns, customer segmentation, surveys, web forms, and analytics with automation

Measure marketing performance with custom dashboards to see what’s working and what isn’t at a glance

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Dynamics 365 Customer Service

Streamline your Edmonton business’ process and enhance your customer experiences at every stage. With Microsoft Dynamics 365 Customer Service, you can improve customer experience by:


  • Using survey insights to better understand what customers want
  • Easily tracking your customer interactions and escalate issues to the proper channels
  • Using detailed, easy-to-read reports to quickly and accurately interpret customer data
  • Implementing smart changes based on customer feedback
  • Improving customer service with the web-based customer portals
  • Saving time and optimizing customer experiences with automated workflows

Microsoft Dynamics 365 CRM Pricing

The cost of your Microsoft Dynamics 365 CRM implementation will depend on your individual requirements, such as which Dynamics 365 applications you choose and how many users you require, but our bundled price calculator makes understanding pricing simple Simply enter a few  key details about your business and priorities and our easy to use tool will provide you with a detailed quote.