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Dynamics 365 CRM for Improved Customer Engagement in Vancouver

Dynamics 365 CRM empowers businesses to reach and exceed their financial goals with streamlined business solutions and data-backed decision making. Small and medium sized businesses in Vancouver trust Catapult as the Microsoft Dynamics 365 implementation partner that helps companies thrive. In addition to implementation, we provide end-user and business process support, ongoing training, system administration, and more.

“I find Catapult to be like us—very service orientated which is why it’s a good fit. They understand that they’re in a service business and that there is going to be an expectation for them to provide us with professional services as well as good results. Catapult understands and lives up to that.”

– Shane Barnaby, Applications Manager, Township of Langley

Dynamics 365 Implementation Partner

It is essential to choose an implementation partner with the skills to properly identify your specific business challenges and match them to the appropriate Microsoft Dynamics 365 solution capabilities. Catapult does just that. Our Microsoft Dynamics 365 experts also provide ongoing, on-demand training to your team, easy-to-access helpdesk support, day-to-day system administration, and more. Whether you want a specific question answered or require full Microsoft Dynamics 365 training for a new employee, our team is always available for the support you need when you need it.

CRM Software Vancouver

Microsoft Dynamics 365 Customer Engagement is a smart CRM that makes it easy to optimize business processes, track and measure data, and increase productivity. Dynamics 365 CRM helps change the way you do business by providing the following solutions:

  • Optimization of every customer touchpoint to enhance customer experience
  • Easy tracking and evaluation of customer service procedures
  • Customer Insights make it simple to anticipate and satisfy customer requirements
  • Microsoft Teams enhances cross-company collaboration and connects your team to third-party agents
  • Intelligent custom entity routing to match individual agents to the cases suited to their skill sets
  • Automated surveys that collect relevant data and feedback after every customer interaction
  • Ensure a unified, consistent customer experience
Dynamics 365 CRM

For a deeper understanding of what Catapult and Dynamics 365 CRM can do for you, book your discovery call with one of our experts. During the 30-minute call, we will explore your priorities and needs as a business, key requirements and desired outcomes, as well as information on the basics of Customer Engagement CRM capabilities and implementation best practices.

Dynamics 365 Marketing

Keep your marketing strategy fresh and effective with Microsoft Dynamics 365’s marketing solutions. Create more efficient marketing processes, build better campaigns that drive conversions, and use data to adjust and optimize your strategy.

Dynamics 365 Marketing makes it simple to:


  • Use AI-driven recommendations to create better email marketing campaigns
  • Automatically trigger customized workflows in response to customer signals
  • Guarantee General Data Protection Regulation (GDPR) compliance
  • Automate analytics, campaigns, and customer segmentation
  • View and track marketing campaign performance using custom dashboards

Dynamics 365 Customer Service

With Microsoft Dynamics 365 Customer Service, you can easily optimize your business’s customer service strategy and procedures at every touchpoint. Satisfy customer needs and exceed expectations with the following solutions:


  • Survey insights make it easy to improve engagement based on what customers prefer
  • Easily track every customer interaction and escalate issues to the appropriate channels as required
  • Detailed, easy-to-understand reports track customer data in a way that is accessible and useful
  • Make adjustments based on customer feedback
  • Use automated workflows and the web-based customer portal to increase efficiency and enhance customer experience

Dynamics 365 Sales

With the right implementation and management, the Dynamics 365 Sales app will streamline your sales processes, resulting in less wasted time on unqualified leads and more closed deals. With Dynamics 365 Sales, you will be able to:


  • Easily organize and track contracts and accounts
  • Create a more efficient, effective sales procedure
  • Identify and target more qualified leads
  • Optimize efficiency to come in under budget on projects

Microsoft Dynamics 365 CRM Pricing

Because Catapult customizes your implementation/support package to your Vancouver business’s individual needs, pricing varies depending on what you are looking to accomplish. To get information on cost, head over to our pricing page and give us some details on exactly what capabilities you are looking for, how many users you have, and what level of support you require.