Dynamics 365 Customer Engagement Vancouver
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Dynamics 365 CRM for Improved Customer Engagement in Vancouver

Dynamics 365 CRM software, known up until recently as Customer Engagement, empowers businesses to take their company to the next level with streamlined business solutions and data-backed decision making. Small and medium sized businesses in Vancouver trust Catapult as the Microsoft Dynamics 365 implementation partner that helps companies thrive.


“Catapult did a great job helping us streamline the whole process and they dealt really well with all the moving pieces”

– Shane Barnaby, Applications Manager, Township of Langley

Dynamics 365 Customer Engagement Implementation

When you partner with Catapult, you get expert, custom implementation, but you get far more than that as well. Our Microsoft Dynamics 365 experts also provide ongoing, on-demand training to your team, easy-to-access helpdesk support, day-to-day system administration, and more. Whether you just want a specific question answered or require full Microsoft Dynamics 365 training for a new employee, our team is always available for the support you need when you need it.

CRM Software Vancouver

Microsoft Dynamics 365 Customer Engagement is a smart CRM that makes it easy to optimize business processes, track and measure data, and increase productivity. Dynamics 365 CRM helps change the way you do business by providing the following solutions:

  • Optimization of every customer touchpoint to enhance customer experience
  • Easy tracking of and evaluation of customer service procedures
  • Customer Insights makes it simple to anticipate and satisfy customer requirements
  • Microsoft Teams enhances cross-company collaboration and connects your team to third-party agents
  • Intelligent custom entity routing to match individual agents to the cases suited to their skill sets
  • Automated surveys that collect relevant data and feedback after every customer interaction
  • Ensure a unified, consistent customer experience
  • Connect with customers on multiple platforms (such as WhatsApp, WeChat, Line, and more) through one channel
  • Agent-facing bots to save on staff time
Dynamics 365 CRM
  • For a deeper understanding of what Catapult and Dynamics 365 CRM can do for you, book your free discovery call with one of our agents. During the 30-minute call, you can expect a live demonstration of Microsoft Dynamics 365, including specific solutions tailored to your individual organization as well as information on the basics of Customer Engagement CRM capabilities and implementation best practices. This is not a pushy sales call, we will not put any pressure on you–we are simply here to show you what Dynamics 365 can do and to answer any questions that you may have.
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Dynamics 365 Marketing

  • Keep your marketing strategy fresh and effective with Microsoft Dynamics 365’s marketing solutions. Create more efficient marketing processes, build better campaigns that boost conversion rates, and use data to adjust and optimize your strategy.
  • Dynamics 365 Marketing makes it simple to:
    • · Use AI-driven recommendations to create better email marketing campaigns
    • · Automatically trigger customized workflows with Power Automate
    • · Guarantee General Data Protection Regulation (GDPR) compliance
    • · Automate analytics, campaigns, and customer segmentation
    • · View and track marketing campaign performance using custom dashboards

Dynamics 365 Customer Service

With Microsoft Dynamics 365 Customer Service, you can easily optimize your business’s customer service strategy and procedures at every touchpoint. Satisfy customer needs and exceed expectation with the following solutions:


    • · Survey insights make it easy to improve engagement based on what customers prefer
    • · Detailed, easy-to-understand reports track customer data in a way that is accessible and useful
    • · Make adjustments based on customer feedback
    • · Automated workflows to increase efficiency and enhance customer experience

Dynamics 365 Customer Service

  • With the right implementation and management, the Dynamics 365 Sales app will streamline your sales processes, resulting in less wasted time on unqualified leads and more closes. With Dynamics 365 Sales, you will be able to:
    • · Easily organize and track contracts and accounts
    • · Create a more efficient, effective sales procedure
    • · Identify and target more qualified leads
    • · Optimize efficiency to come in under budget on projects

Microsoft Dynamics 365 CRM Pricing

Because Catapult customizes your implementation/support package to your Vancouver business’s individual needs, pricing varies depending on what exactly you are looking for. To get information on cost, head over to our pricing page and give us some details on exactly what capabilities you are looking for, how many users you have, and what level of support you require.