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Dynamics 365 CRM Partner Calgary

When it comes to implementing Microsoft Dynamics 365 Customer Engagement, Calgary small and medium sized businesses like yours should look for a Microsoft partner that will not only implement the software but help you get the most out of your investment by providing you with crucial end-user and business process support. As the Microsoft Dynamics 365 CRM partner Calgary trusts, Catapult’s experts are there for our customers every step of the way to ensure that you continue to get the most out of your CRM solution as your business evolves.

“I find Catapult to be like us—very service orientated which is why it’s a good fit. They understand that they’re in a service business and that there is going to be an expectation for them to provide us with professional services as well as good results. Catapult understands and lives up to that.”

– Shane Barnaby, Applications Manager, Township of Langley

CRM Partner Calgary

It’s critical to choose an implementation partner that can skillfully unpack your business challenges and map them to Microsoft Dynamics 365 solution capabilities. If you’re going to benefit from your new CRM then you need a partner that can help at every stage of the journey, with tailored services designed to optimize every aspect of the experience.

When you collaborate with Catapult, you get much more than a simple implementation.

We provide the following services to our clients:

Onboarding & Implementation

Catapult’s expert team understands that software implementation projects are never easy. Our lean deployment approach ensures that Microsoft Dynamics 365 solutions are aligned with business requirements, and our teams skilfully execute work plans, manage scope, stakeholder expectations, risks and issues to go-live.

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We make sure users have been effectively trained, have access to online help resources and know how to access subject matter experts from our consulting team.

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Software Updates & System Administration

Catapult takes care of all software updates as well as day-to-day monitoring of system resources such as storage, integration with other platforms, and licensing.

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Ongoing Support

Our dedicated Customer Success Managers meet with customers at regular intervals to discuss any concerns and explore ways to expand Microsoft Dynamics 365 CRM capabilities to support the business more effectively. Our responsive and friendly support staff are always happy to assist you with troubleshooting, making adjustments to configuration, understanding new features, and any other on-the-spot guidance you may require.

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Microsoft Dynamics 365 CRM Capabilities

Microsoft Dynamics 365 is a smart CRM that will empower you with practical tools to move your Calgary business forward. A good Dynamics 365 partner company will revolutionize the way your business operates by aligning this powerful CRM solution with business requirements offering ongoing training and support.

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With Catapult’s implementation and support services you will benefit from the following:


  • Always keep your team up-to-date on CRM capabilities with Catapult’s end-user coaching and solution refinement
  • Have all of your system administration, including user management, licensing, and duplicate detection, taken care of by Catapult’s team
  • Get on-demand, role-based training for staff as needed
  • Benefit from new updates as they roll out and have all of the latest features tested and upgraded by Catapult’s subject matter experts
  • Get unlimited help when you need it from Catapult’s experts, who are always on standby to answer your questions
  • Collaborate with Catapult’s experts in quarterly solution reviews in order to continually improve processes

Catapult’s subject matter experts will tailor Microsoft Dynamics 365 CRM to your individual business requirements, ensuring that you utilize the best capabilities for your business. We are happy to offer a demo to Calgary businesses that are interested in learning more about what Microsoft Dynamics 365 can do for them.

If you are interested in Microsoft Dynamics 365, book a discovery call where we will explore your business needs and priorities, key requirements and desired outcomes. These discovery calls are designed to give you a better understanding of what Microsoft Dynamics 365 can do for your business and will help create a vision for how the solution will deliver meaningful impact.

Dynamics 365 Sales

Streamline your sales processes and close more deals with Dynamics 365 Sales. This app helps businesses create more effective sales procedures while using automation to save your sales reps time. With Microsoft Dynamics 365 Sales, you can:


  • Easily keep track of contracts, accounts, and the sales funnel
  • Optimize your sales process to be more efficient, helpful, and result in more closed deals
  • Standardize your sales process to ensure a consistent customer experience
  • Set up processes that identify more qualified prospects, resulting in less time wasted on unqualified leads and more closed deals
  • Easily manage and edit price quotes and order details
ipad showcasing d365 sales

Dynamics 365 Marketing

Optimize your marketing campaigns with Microsoft Dynamics 365’s solutions for digital marketing. Streamline your marketing processes, create engaging campaigns that drive conversions, and make smarter, data-backed decisions. Microsoft Dynamics 365 Marketing will empower you to:

Improve email marketing campaigns with AI-driven recommendations

Automatically trigger customized workflows in response to customer signals using Power Automate

Ensure proper General Data Protection Regulation (GDPR) compliance with built-in privacy, security, and governance tools

Automate campaigns, customer segmentation, surveys, web forms, and analytics

Use custom dashboards to measure marketing performance and easily see what’s working and what isn’t

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Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service helps you streamline your Calgary business’ processes and improve your customers’ experience at every touch point. Here are just some of the ways that Dynamics 365 Customer Service can improve your customer experience:


  • Use survey insights to improve service
  • Track all customer interactions and escalate any issues to the appropriate channels
  • Make it easy to interpret and use customer data with easy-to-read, detailed reports
  • Collect customer feedback and implement smart changes based on what your customers want
  • Use the web-based customer portal for improved customer service
  • Use automated workflows to improve customer experience and save time

Microsoft Dynamics 365 CRM Pricing

Pricing for your Microsoft Dynamics 365 CRM implementation will differ depending on your individual requirements, such as which Dynamics 365 applications you choose and how many users you will have. Get in touch with some details about your business and we’ll be happy to provide you with a quote.